Return & Exchange Policy✨

At Sprinkle My Locs, we want you to love your Sprinkle Kits and loc accessories! Because each kit is carefully curated and includes personal-use items, we have specific guidelines for returns and exchanges. Please read below for full details.

Returns & Refunds

✨All Sales Are Final: Due to the personal nature of our products, we do not accept returns or issue refunds. Once an order has been processed, it cannot be canceled or refunded.

✨Damaged or Defective Items: If your order arrives damaged, defective, or missing items, please contact us at hello@sprinklemylocs.com within 7 days of delivery with:

  • Your order number

  • A clear photo of the damaged item(s) and packaging

  • A brief description of the issue

Once verified, we will send a replacement at our discretion.

Exchanges

✨Wrong Item Received: If you received the wrong product, email us within 7 days of delivery with your order details. We will send you the correct item at no additional cost.

✨No Exchanges for Preference Changes: We want you to love your purchase! Please double-check your order, including thread color and style, before completing checkout. Unfortunately, we cannot offer exchanges for changes in preference after purchase.

Order Issues & Shipping Errors

✨Lost or Stolen Packages: Sprinkle My Locs is not responsible for lost or stolen packages marked as "Delivered." If this happens, please check with your local postal service or file a claim with the carrier.

✨ Incorrect Shipping Address: If an incorrect address is provided at checkout and your package is returned to us, simply reach out with the correct address. We’ll happily cover the cost to resend your order!

Privacy Policy

We respect your privacy. By signing up, you agree to receive occasional updates, offers, and messages from us. Don’t worry—we’ll never sell or share your information with third parties. You can unsubscribe or opt out at any time.

Contact Us

For any concerns, email us at hello@sprinklemylocs.com with your order number, and we’ll be happy to assist you!

💌 Your Crown. Your Story. Thank you for being a part of the Sprinkle My Locs family!